MODERN AESTHETICS POLICIES

CANCELLATION + NO SHOW POLICY

We understand that some emergencies occur that prevent you from notifying us about canceling or rescheduling your appointment. Confirmation emails and text messages are sent out 2-3 days prior to your scheduled appointment as a curtsey reminder. To assist us in maintaining a high level of customer service and meeting the needs of our schedules, Modern Aesthetics requires a valid credit card on file to secure all reservations. Should you need to cancel or reschedule your service(s) less than 24 hours before your appointment, a $75 fee will be charged to the credit card on account for EACH PROVIDER that was booked for you. Service(s) booked for 90 minutes or longer will incur a fee of $150.

LATE POLICY

If you are running late for your appointment for ANY reason, we ask you to promptly contact the office directly by phone, so we may alert your provider as soon as possible. We allow a 15 minute grace period to any unforeseen delays, however If you arrive more than 15 minutes after your appointment(s) start time, you may be required to reschedule to allow our providers to stay on schedule for our other clients.

PRICES & PROMOTIONS 

We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time. Special offers and discounts may not be combined.

GIFT CARDS 

Gift cards are not redeemable for cash value, are non-refundable and are subject to expiration.

PAYMENT POLICY

Because our practice is limited to elective aesthetic medicine, we do not bill insurance. Full payment is required at the time of service rendered or purchase. We gladly accept payment in the form of cash, or credit card (Visa, Master Card, Discover, Amex) Financing options are also available for services via CARE CREDIT based on credit approval. Leaving a gratuity is based solely on the discretion of the client. We do not accept personal checks. 

PRODUCT RETURN POLICY

We gladly accept unopened revision skin care product returns within 14 days of purchase in the form of an even exchange. We do not accept product returns for a refund.

SERVICE REFUND POLICY

We do not offer refunds on services. In the event you are not fully satisfied with your injectable service we do offer complimentary follow up visits, within 14 days of your original appointment to address any concerns and/or make any necessary adjustments. We encourage clients to maintain consistency with their original provider for optimal service and rapport. We understand that personal dynamics can vary and we will accommodate this on a case-by-case basis..

REWARDS PROGRAMS

We do offer a rewards program through Allē and Aspire rewards. You can earn points with Allē for all your BOTOX purchases and Aspire Rewards for all your Galderma purchases such as Dysport, Sculptra, and Restalyne Products. If you are not enrolled our staff will be more than happy to assist you in enrolling. We will issue points for every qualifying injectable purchase you make with us. If you are already enrolled, please inform us at check-out that you are a member so that we can give you points if available. We do not keep track of when points are expiring and are not responsible if a coupon expires. Please make sure you give the front office all the information needed to process a coupon at the time of service check out. We will not be able to validate your coupon if you do not have it with you at check-out.

***UPDATED JANUARY 2025***